Governance

Employee Relations

Cases, grievances and resolution quality

Open cases

19

Avg resolution

9.2 days

Escalated

4

Repeat issues

6

Brite AI signal

Needs review
Detected
Three workload grievances originate from the same team.
Likely cause
Utilization there has exceeded 120% for nine consecutive weeks.
Recommendation
Resolve as a staffing issue and brief the manager, not case by case.
Expected impact
Addresses the cause of ~30% of open cases.
CaseTypeDepartmentAgeStatus
ER-412Workload grievanceCustomer Support6 daysInvestigating
ER-409Policy disputeOperations12 daysEscalated
ER-415Interpersonal conflictEngineering2 daysNew
ER-398Pay queryFinance21 daysPending closure