Intelligence
Workforce Planning
Demand, supply and scenario modelling
Planned headcount
1,372
Approved backfills
24
Forecast gap
-46 FTE
Attrition forecast
11.4%
Brite AI signal
Needs review
- Detected
- Redeployment reaches 91% capacity at 3% of the hiring scenario's cost.
- Likely cause
- Operations has durable surplus capacity through Q1.
- Recommendation
- Adopt the redeployment scenario and re-assess in 60 days.
- Expected impact
- $268K avoided cost with equivalent service level.
| Scenario | Headcount | Cost | Capacity | Risk |
|---|---|---|---|---|
| Baseline | 1,284 | $8.42M | 97% | Medium |
| Hire 20 support agents | 1,304 | $8.71M | 88% | Low |
| Redeploy 12 internally | 1,284 | $8.44M | 91% | Low |
| Freeze hiring | 1,262 | $8.24M | 108% | High |