Operations

Shifts

Rosters, coverage and shift optimization

Open shifts

23

Coverage

92%

Swap requests

14

Understaffed slots

6

Brite AI signal

Needs review
Detected
Evening coverage falls below 70% on Wednesdays.
Likely cause
Three senior agents share the same fixed rest day.
Recommendation
Stagger rest days and open 2 voluntary evening slots.
Expected impact
Removes 6 understaffed slots without new headcount.
ShiftSiteRequiredAssignedStatus
Evening 16:00–00:00Cairo Hub1812Understaffed
Morning 08:00–16:00Cairo Hub2222Covered
Night 00:00–08:00Dubai Hub109At risk
Weekend 10:00–18:00Remote1414Covered