Employee 360
Youssef Amin
Support Specialist, Tier 1 · Customer Support · Cairo
Utilization
131%
Goal achievement
74%
Manager
Layla Haddad
AI flag
Burnout risk
Master data
- Employee ID
- E-1301
- Job title
- Support Specialist, Tier 1
- Department
- Customer Support
- Location
- Cairo
- Grade
- G3
- Employment type
- Full time
- Joining date
- 19 Jan 2024
- Status
- Active
Skill profile
Strengths
Responsiveness
Product knowledge
Development areas
Escalation handling
Time management
Brite AI employee summary
Youssef logged 4.2 hours of overtime yesterday and is the single largest overtime contributor on the team. Goal achievement is falling as workload rises.
AI recommended actions
- Cap weekly overtime at 8 hours
- Reassign 6 recurring tickets
- Schedule manager check-in this week